This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
i. Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
ii. Devanshree Foods Private Limited does not accept cancellation requests for perishable items like eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
iii. In case of receipt of damaged or defective items, please report to our customer service team. please report to our customer service team. The request will be reviewed and responded to within 2 business days from the time of complaint. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 1 day of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team, after reviewing your complaint within 2 business days, will take an appropriate decision.
iv. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
v. In case of any refunds approved by Devanshree Foods Private Limited, the refund will be processed as per the timelines detailed below.
| Process | Payment Method | Refund Source | Processing Time (Time to initiate refund) | Expected Refund Time (Time to reflect in account) |
|---|---|---|---|---|
| Order Edit/Cancellation/Compensation/Payment Failure | Net Banking | Source | Within 24-48 hours | 5-7 Business Days |
| Debit/Credit Cards | Source | Within 24-48 hours | 4-7 Business Days | |
| UPI | Source | Within 24 hours | 2-4 Business Days | |
| Wallets | Source | Within 2 Hours | Within 2-4 Hours |
Note: These timelines represent standard refund durations as per prevailing e-commerce practices in India. However, in case of delays caused by unforeseen circumstances such as technical issues, banking delays, public holidays, or natural calamities, the refund may take longer than expected. We appreciate your understanding and assure you of our full support in such cases.